Know what happened to every email
“I never got the email” is a support ticket every product gets. The email log answers it in seconds. Search for the address, open the message, and see when it was sent, whether it was delivered and, if not, why.
Statuses
| Status | Meaning |
|---|---|
| Queued | Accepted and waiting to send |
| Sending | Being handed to the recipient’s mail server |
| Delivered | The recipient’s mail server accepted it |
| Failed | Couldn’t be delivered. The message shows the reason |
Find a message fast
- Search by recipient, sender or subject.
- Filter by status or date.
- Export what you are looking at as CSV.
- Open a message for its full details.
Metrics
Metrics shows your delivery rate, daily volume and a breakdown by sending domain over 7, 15 or 30 days, so a problem with one domain stands out. The log and metrics cover your most recent 50 messages.
Questions
An email failed. What now?
Open it and read the reason. A rejected from address means its domain isn’t verified; a missing mailbox means the address doesn’t exist and should come off your list.
Do test key emails show up?
Yes. They are logged so you can check your integration, but they are never delivered.